Product information
EXCHANGES AND RETURNS
Exchange or return arrangement will only be granted under the following circumstances:
- Purchased item arrives defective or broken
- The wrong item has been sent to the customer
FX Creations is only liable for these two circumstances mentioned above if the customer provides sufficient evidence and proof that the purchased item is not in alignment to the described condition mentioned on our website within 7 days from the date the customer receives the item.
Please make a “Returns” submission under your “My Account” section. Your case will be followed by our customer service team who will request for further photo evidence before commitment to any exchange and return.
ORDER CANCELLATION
If customer placed an order on our website but decides to cancel it, please contact our customer service team on support@fxcreations.com to cancel the order as soon as possible so we could stop the order from being dispatched. If the paid item has been sent out, we are unable to cancel the order or and will not refund the total amount paid.
MAINTENANCE
Purchased products will have 6 month maintenance on parts such as the zipper, seam stitching, straps and buckles (excluding wallets, accessories, and gift). Damages caused by misuse will not be covered.
For maintenance, please take the product to any FX Creations stores in Hong Kong along a print copy of the receipt. Administrative cost and part costs will be charge if customer cannot provide the original receipt.
After the 6 month free maintenance period, administrative cost and parts cost will be charged for any repair if necessary. Maintenance costs vary due to fluctuating cost of materials.
Please understand that FX Creations will not responsible for any failure of maintenance due to discontinued parts. Under this circumstance we apologize for any inconvenience caused.
我們提供全球配送服務。
商品於星期一至星期五寄出，不包括香港公眾假期。若因提供錯誤地址而導致無法成功送達，顧客需承擔運費（包括第一次及第二次送貨嘗試所產生的運費）。
FX Creations 保留隨時更新其運輸政策的權利，恕不另行通知。
香港地區
運費
| 購物金額 | 運費 | 配送時間 |
|---|---|---|
| 滿 HK$350 或以上 | 免費 | 寄出後 1-3 個工作日內送達 |
| 少於 HK$350 | HK$50 | 寄出後 1-3 個工作日內送達 |
店舖自取
不收取額外費用。請確保您在前往店舖前已收到包含訂單詳情的確認電郵。您應在網上付款後 10 分鐘內收到確認電郵。
如需查詢店舖自取地址，請按此。
澳門、菲律賓、越南
配送時間為商品寄出後的 7-21 個工作日。
商品價格不包括關稅及稅金。顧客需自行承擔關稅、海關費用及當地銷售稅。
全球配送
運費根據商品的包裝重量及配送地點計算，金額將於結帳時顯示。
配送時間為商品寄出後的 7-21 個工作日。
商品價格不包括關稅及稅金。顧客需自行承擔關稅、海關費用及當地銷售稅。